This Privacy Policy is prepared by Explore Holidays Ltd. Ltd. and whose registered address is Holding No # 32 , Plot # 1, 3rd Floor, Road 11 (Khademul Bashar Sarok), Block G, Banani C/A, Banani Model Town, Bangladesh (“We”) are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.
This policy sets out how we process any personal data we collect from you or that you provide to us through our website and social media sites. We confirm that we will keep your information secure and comply fully with all applicable Bangladesh Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit our sites and app. By submitting information you are accepting and consenting to the practices described in this policy.
We may collect, store and use the following kinds of personal information about individuals who visit and use our website and social media sites:
Information You Supply to Us. We usually ask for basic things like your name, address, e-mail address, and phone number, and the details of anyone traveling with you, as well as your payment details. You might also choose to give us extra information about your Trip, such as when you expect to arrive.
When you use our services, we also collect information about the device you’re using, like your computer or phone, such as your IP address, web browser, and language settings. Sometimes we get information from other people, or automatically collect more information about you.
We provide free mobile application which also involve the collection and processing of personal data in a similar manner to our website. However, our mobile applications offer the additional advantage of utilizing the location services present on your mobile device(s).
Explore Holidays Ltd.’s services may involve the integration of social media in various ways, which may result in the collection of some of your personal data or the receipt of some of your information by the social media provider.
When you use our Service, in case of an error in the app we collect data and information on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
We use the information in the following ways:
Information You Supply to Us. We will use this information:
This service is not for use by anyone under the age of 13. We do not knowingly collect Personal Information from children under 13. If we discover that a child under 13 has provided us with personal information, we will immediately delete it from our servers. If you are a parent or guardian and you become aware that your child has provided us with personal information, please contact us immediately so that we can delete the information from our servers.
We have measures in place to prevent unauthorized access and misuse of your personal data. We use appropriate business systems, security procedures, and technical and physical restrictions to protect and safeguard your information. Only authorized personnel can access personal data.
We will keep your personal data as long as necessary to provide our services, comply with laws, resolve disputes, and conduct our business, including detecting and preventing fraud and other illegal activities. All personal data about you as a Explore Holidays Ltd. customer is covered by this Privacy Statement.
We value your trust in providing us with your Personal Information, and we are using commercially acceptable means of protecting it. We are cautious, however, that no method of transmission over the Internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Any information you provide to us will either be emailed directly to us or may be stored on a secure server.
Explore Holidays Ltd. does not sell or trade upon any of the above-foregoing information without the consent of the user or customer. Explore Holidays Ltd. does not store any credit/debit card details and all card-related information is stored at the respective bank after the selection of the payment gateway.
The foregoing information collected from the users/customers/travelers is put to the following use:
Customer name, address, phone number, traveler’s name, and age are shared with applicable service providers like airlines, hotels, etc., for the purpose of reservation and booking the services for the customer/traveler.
Information like phone number, email address, and billing address may be used for promotional purposes unless the customer/user has unsubscribed from such services. If you choose not to share this information, you can still visit the Explore Holidays Ltd. website, but you may be unable to access certain options, offers, and services.
Explore Holidays Ltd.’s services involve various parties for different reasons and in different ways. The primary reason we share your data is to provide the Trip Provider with the necessary information to complete your Trip Reservation.
In addition, we engage other parties to provide you with Explore Holidays Ltd. services, such as financial institutions, and advertisers of the Explore Holidays Ltd. corporate group. We may also share your data with governmental or other authorities if required by law in some instances.
Users can request the deletion of their data through deletion of the user account from the app or by contacting us.
You have the right to ensure that your personal data is being processed lawfully according to Bangladeshi Law. Access rights can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing to info@exploreholidays.com.bd. We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you.
To maintain control over how we use your personal information, there are a few ways you can do so:
Explore Holidays Ltd. keeps user data for the duration necessary to fulfill the purposes outlined previously. The duration for which we keep user data is based on the type of data, user category, and the reasons why we gathered the data.
Legal and regulatory requirements, safety, security, fraud prevention, and account-related concerns, such as outstanding credit or unresolved claims or disputes, may also determine the duration for which Explore Holidays Ltd. retains user data.
Users can delete their accounts at any time through the Profile>Manage Data>Delete Account in the Explore Holidays Ltd. app. Upon a deletion request, Explore Holidays Ltd. deletes the user’s account and data, unless they are required to be retained due to legal, regulatory, or account-related issues. In case of deleting data collected from social media platforms such as facebook, users have to delete data through their facebook account. For more details, user’s can visit this link.
However, anyone concerned about the data can directly contact us at: info@exploreholidays.com.bd
Cookies are files with a small amount of data that are commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your device’s internal memory.
This Service does not use these “cookies” explicitly. However, the app may use third-party code and libraries that use “cookies” to collect information and to improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on the page.
Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to info@exploreholidays.com.bd.